(See embedded video above for a visual walkthrough.)
What the Widget Indicates
The PulsePoint Widget shows real-time readiness of a device to receive Red Response App alerts.
This status reflects the current operating state of the device.
Widget Status
Ready
- Device is able to receive Red Response alerts
- No action required
Not Ready
- Device cannot receive alerts at this time
- One or more required conditions is not met
Common Reasons a Device Is Not Ready
- Required permissions disabled (location or notifications)
- Red Response App not running correctly
- Phone operating system not up to date
- Battery optimization or background restrictions enabled
- Connectivity issues
- App reinstalled or phone replaced without reconfiguration
What to Do if Status Is “Not Ready”
Follow the steps shown in the video:
- Open the Red Response App
- Verify required permissions
- Confirm the phone OS is current
- Restart the app if needed
- Recheck the widget status
Important Notes
- Widget status is real-time, not historical
- “Not Ready” does not indicate a system failure
- Device changes and OS updates commonly affect readiness
Support
Not sure how to install the PulsePoint widget. Here is a knowledge article that can help, PulsePoint Widget install.
If the device remains not ready after completing the steps shown in the video:
- Contact ECC Support
- Include device type and a brief description of the issue
Close captions for the video can be enabled in the player as shown below:
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