PulsePoint Widget: Alert Readiness Status

(See embedded video above for a visual walkthrough.)

What the Widget Indicates

The PulsePoint Widget shows real-time readiness of a device to receive Red Response App alerts.

This status reflects the current operating state of the device.

Widget Status

Ready

• Device is able to receive Red Response alerts 
• No action required

Not Ready

• Device cannot receive alerts at this time 
• One or more required conditions is not met

Common Reasons a Device Is Not Ready

• Required permissions disabled (location or notifications) 
• Red Response App not running correctly 
• Phone operating system not up to date 
• Battery optimization or background restrictions enabled 
• Connectivity issues 
• App reinstalled or phone replaced without reconfiguration

What to Do if Status Is “Not Ready”

Follow the steps shown in the video:

1. Open the Red Response App 
2. Verify required permissions 
3. Confirm the phone OS is current 
4. Restart the app if needed 
5. Recheck the widget status

Important Notes

• Widget status is real-time, not historical 
• “Not Ready” does not indicate a system failure 
• Device changes and OS updates commonly affect readiness

Support

Not sure how to install the PulsePoint widget. Here is a knowledge article that can help, PulsePoint Widget install. 

If the device remains not ready after completing the steps shown in the video:

• Contact ECC Support 
• Include device type and a brief description of the issue

Close captions for the video can be enabled in the player as shown below: 

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